FamilyHow to request deletion
Use the account-deletion option in the app’s account area. If you cannot access the app, use the contact form and request account deletion using the address connected with the account as your reply address, where possible.
Deleting the app from a device does not delete the account.
Deleting the app or your AuPair Family account does not cancel a store subscription. Manage renewal separately in the store where you subscribed: cancel an Apple subscription.
Protecting the account
Swisswise GmbH may ask for limited information reasonably needed to confirm that the request concerns your account. Do not send a password, full identity-document number or unnecessary identity document by email.
What deletion means
After a valid deletion request is completed, access to the server-side account ends and backend personal data that is no longer needed is deleted or anonymised. Limited information may be retained where necessary for security, abuse and report handling, dispute resolution or legal obligations. Data already shared with another user, such as a message in that user’s conversation record, may not disappear from every recipient’s records at the same time.
Backend account deletion is separate from a copy held in the app’s local SQLite database, device cache or a device or cloud backup. Completion of the request therefore does not promise immediate erasure of every local record. Sign out and remove the app from each device you control to remove the accessible local app copy; backups and operating-system storage follow the relevant device provider’s lifecycle.
Automatic expiry of older chat content is not yet guaranteed across all released app versions and the live service. We therefore do not currently promise deletion after a fixed number of days. Local app storage and server records are cleaned separately; this does not mean immediate erasure of backups or copies already received by other people. Original contact requests and replies are not automatically included in chat cleanup.
Deleted message text is normally scheduled for deletion after 30 days. An open or in-review safety report can delay this shorter cleanup. Separately stored moderation evidence can remain after the message or account is deleted and is not automatically included in chat cleanup. Closing a report does not itself trigger automatic deletion of the separate moderation evidence. Such evidence has no fixed automatic deletion period in the current system; it may be retained only as long as necessary for handling the report, safety, an active dispute or a legal duty.
Support will explain the outcome of the request and any restriction that applies under mandatory law.
Other privacy requests
For access, correction, objection, restriction or data-copy requests that may apply under your local law, use the contact form and describe the request clearly.